Episode #170 Preview: Customer Transformations


Ron and Ed often speak about the knowledge economy, heck the show's subtitle refers to it, and one question often pops up - What comes after the knowledge economy? Our Guest Joe Pine thought it would be the "experience economy." They phrase we like best is the "transformation economy." On Friday's show we'll talk about what they really mean and its likely impact on professionals. 


Ed Kless

Ed Kless joined Sage in July of 2003 and is currently the senior director of partner development and strategy. He develops and delivers curriculum for Sage business partners on the art and practice of small business consulting. Courses include: Sage Consulting Academy, Business Strategy and Customer Experience Workshops. Ed is the author of The Soul of Enterprise: Dialogues on Business in the Knowledge Economy, a compendium of a few of the episodes of his VoiceAmerica talk-show The Soul of Enterprise: Business in the Knowledge Economy with Ron Baker, founder of the VeraSage Institute where Ed is also a senior fellow.