What happens when your firm becomes filled with too many “C,” “D,” and “F” customers? How should you fire a customer? There are many strategies, some more effective than others. Join Ed and Ron as they discuss essential strategies to deploy to fire customers with dignity and professionalism, while maintaining the goodwill of your firm.
Join Ed and Ron for this discussion:
If you’d like to call-in during the live show, the listener line is: 866-472-5790.
You can also participate on Twitter using the hashtag #ASKTSOE and the Twitter account @asktsoe
Prefer email? Shoot us a note at firstname.lastname@example.org