July 2025

Episode #549: The Experience Dividend — Why Money is Time

NEW SHOW FEATURE: We are now LIVE streaming our shows. Want to join us live? Just click this link every Friday at 3pm ET / 12pm PT.

Despite Ben Franklin’s witticism, time is not money. In economic reality, money is time. That’s because we buy things with money, but we pay for them with time.

In this episode of The Soul of Enterprise, Ed and Ron explore how consumers, firms, and even the Federal Reserve are starting to measure value not in dollars, but in time well spent.

Drawing on a May 2025 article in the White Hutchinson Leisure eNewsletter, and the 1997 Federal Reserve Bank of Dallas report Time Well Spent: The Declining Real Cost of Living in America, the conversation covers:

  • Why experience-based businesses have been flourishing since Joe Pine and James Gilmore identified the Experience Economy

  • How to think about “valueflation”

  • The profound economic insight that goods are getting cheaper, freeing up more time to enjoy life, and spend on experiences and transformations

Whether you’re an accountant, entrepreneur, or simply a lover of liberty and leisure, this episode will challenge how you think about time, productivity, and pricing.

SHOW NOTES

Segment one

Segment two

  • Staying with the time price of money theme, a women’s haircut in 1920 was 0.25 cents and, on average, represented 27 minutes of work. In 1950, the same haircut was $1.50 and represented 63 minutes of work. In 1997, the same haircut was $10 and represented 46 minutes of work.

  • Ed just went to Cosm in Dallas and had some great things to say about the overall experience in segment two of the show today. https://www.cosm.com/ 

  • From a White Hutchinson report, “Location-based entertainment and sports venues are all in the business of selling time well spent, where what people buy is the time they spend engaged at the venue.” https://www.whitehutchinson.com/news/lenews/2025/may/article107.shtml 

  • Also from the White Hutchinson report, “A blockbuster film at a cinema usually lasts about 2 hours and costs $16 for a Saturday evening viewing. We value the time spent watching the movie at 13.3 cents a minute. But if we see it on an IMAX screen, the ticket might cost $24 or an MVT of 20 cents a minute. We consider the IMAX viewing experience at a 50% higher value for time well spent, so we will pay more for it.” https://www.whitehutchinson.com/news/lenews/2025/may/article107.shtml 

Segment three

  • Valueflation is Joe Pine’s way of describing how the value of goods and services inflates when they are customized and transformed into experiences or transformations—even if their physical costs stay the same or go down. More here: https://www.linkedin.com/posts/joepine_experienceeconomy-activity-7303064924715421699-zTd5/ 

  • From the White Hutchinson report: “National Football League (NFL) games - the average 2024 ticket price was $132, and the average game length was 3 hours and 12 minutes, resulting in an MVT of 69 cents per minute. The 2024 Super Bowl had a much higher MVT (money value of time) - $18.29 per minute for the average face-value ticket sold by the NFL and $34.96 per minute for the average resale ticket price” https://www.whitehutchinson.com/news/lenews/2025/may/article107.shtml 

  • When it comes to leisure time, this can be counterintuitive. The less educated you are, the more leisure time you have. See the attached image and then reference this report https://www.whitehutchinson.com/news/lenews/2025/may/article107.shtml 

  • This applies to so many things and I’m not even sure the context matters. “When it comes to that human interaction, this is something that AI can’t do.” —Ron Baker

Segment four

Bonus Content is Available As Well

Did you know that each week after our live show, Ron and Ed take to the microphone for a bonus show? Typically, this bonus show is an extension of the live show topic (sometimes even with the same guest) and a few other pieces of news, current events, or things that have caught our attention.

Click the “FANATIC” image to learn more about pricing and member benefits. 

Episode #548: Memorable Mentors — Fred Smith, Founder of Federal Express

NEW SHOW FEATURE: We are now LIVE streaming our shows. Want to join us live? Just click this link every Friday at 3pm ET / 12pm PT.

Ron and Ed explore the legacy and leadership lessons of Fred Smith, the visionary founder of Federal Express. From a bold undergraduate paper (legend has it that he only got a C+) to building one of the world’s most transformative logistics companies, Smith’s journey is a case study in perseverance, innovation, and strategic execution. We’ll unpack what made him not just a successful entrepreneur but a memorable mentor, both to his team and to an entire generation of business leaders. Tune in to discover the values, decisions, and mindset that helped shape the global economy, one overnight delivery at a time.

SHOW NOTES

Segment one:

  • Here is some background on Fred Smith and how he turned a term paper at Yale into a $90BN empire otherwise known as Federal Express https://en.wikipedia.org/wiki/Frederick_W._Smith 

  • Fred Smith, founder of FedEx, didn’t start from nowhere—his father was a successful businessman who built a fortune in hotels, restaurants, & even bus lines. Entrepreneurship ran in the family.

  • Fred Smith built FedEx on this simple chain: Take care of your people → they deliver amazing service → profits follow. Otherwise known as People, Service, Profit #FedEx #Leadership

  • FedEx was born as Federal Express. Fred Smith wanted a name that sounded official, trustworthy, and capable of delivering coast to coast.

  • By 1994, “Federal Express” felt too long for a company built on speed. The new name—FedEx—was meant to be sleek, memorable, and future‑ready.

Segment two:

  • After nearly 50 years at the helm, Fred Smith retired as CEO of FedEx in June 2022. A legendary run that transformed global logistics.

  • FedEx Express operates the world’s largest cargo airline fleet—over 650 jets and counting—making it the biggest air-cargo fleet globally.

  • At the height of the pandemic, FedEx moved over 1 billion masks, gloves, & test kits and became a key partner in Operation Warp Speed, delivering vaccines to every corner of the U.S.

  • COSMOS (Customer Operations & Services Master Online System) launched in 1979 as FedEx’s internal hub—centrally managing people, packages, vehicles. This led to an “excuse-less culture” that allowed customers to eventually see the exact same information as FedEx customer service reps.

  • The Hierarchy of Fours at FedEx: People, Service, Profit, Investment. Fred Smith taught that if you care for your people first, they’ll deliver great service, which drives profit—allowing you to reinvest.

Segment three:

  • Today I learned that Ron Baker took a personal tour of the FedEx operations facilities in Memphis in September, 2002.

  • Here are two great videos of the Memphis FedEx hub that Ron toured back in 2002. https://www.youtube.com/watch?v=Oz-o3Q5kyMA and also https://www.youtube.com/watch?v=b46xegiwOZA 

  • The sunset rule at FedEx, “The sun will not set on an unresolved customer or employee problem that is not dealt with in some way.”

  • Even for professional services firms as well as FedEx, from Ed on the show today, “You’ve gotta build capacity before you build revenue.”

Segment four:

  • Fred Smith isn’t just the FedEx founder—he was also a part‑owner of the Washington Commanders (formerly Redskins). He bought in back in 2003 alongside other investors.

  • Before launching into the Canadian Football League, Fred Smith tried to bring an NFL expansion team—the “Memphis Hound Dogs”—to town in 1993. That didn’t work so Fred became principal owner of the Memphis Mad Dogs, part of the CFL’s U.S. expansion in 1995. 

  • “FedEx has always emphasized great customer service. But now that we offer a broad array of services beyond just express delivery, we are seeking to differentiate ourselves through an outstanding customer experience. […] We want to make sure that the customer has a great experience at every touchpoint.” —Fred Smith, founder of FedEx

Bonus Content is Available As Well

Did you know that each week after our live show, Ron and Ed take to the microphone for a bonus show? Typically, this bonus show is an extension of the live show topic (sometimes even with the same guest) and a few other pieces of news, current events, or things that have caught our attention.

Click the “FANATIC” image to learn more about pricing and member benefits. 

Episode #547: Recapping Scaling New Heights 2025 - Ninth interview with Joe Woodard

NEW SHOW FEATURE: We are now LIVE streaming our shows. Want to join us live? Just click this link every Friday at 3pm ET / 12pm PT.

In his unprecedented ninth appearance with Ron and Ed, Joe Woodard will share his thoughts on the learning from the Woodard Group's Scaling New Heights 2025 event and also give a small sneak peek at next year! As always, the conversation will be fast, furious, and wide-ranging. More specifically, with hundreds of billions being invested in agentic AI, the next six months might see more change than the last six years!

SHOW NOTES

Segment one

  • Did you miss the biggest Scaling New Heights conference yet? Joe and the team did a great job with a high net promoter score. Don’t miss the next one. More info here: https://www.woodard.com/scaling-new-heights-2026  

  • Over $3 trillion has been, is being, or will be poured into the accounting space over a 5 year window and we are about 2 years in.

  • Joe wants small accounting firms to hear this: “You actually have a sellable asset now, even if you never dreamed that you would.” 

  • Great takeaway from Joe Woodard today: The practitioners who shared their own practice experience are some of the biggest rock stars from Scaling New Heights this year.

Segment two

  • This is a great pull quote from Joe Woodard today. Out of context, it sounds like an ultimatum but it’s not. It can also be a mindset problem for the practice. The quote: “Ultimately, the customer is the one who sets the price.”

  • 1/2 “We taught the AI how to do its job. To the point now where the latest enhancements to my Tesla mean not only do I not have to touch the wheel, it’s all eye attention it monitors. And now, it drives better than I do.” —Joe Woodard

  • 2/2 “Now, it’s the same thing, only it’s not driving, it’s bookkeeping, and it’s tax prep. —Joe Woodard

Segment three

  • Don’t create your own pricing. From Joe Woodard: “That objective voice, whether it’s a coach, a mentor, a colleague…anything is better than nothing.”

  • “If you just take an allocated burden, I’m spending some five-figure amount of money on my after action review (AAR) for Scaling New heights. As a business owner, that’s how much I value it.” —Joe Woodard

  • “If you implement after action reviews (AARs), you can get rid of the timesheet and the annual performance appraisal, which I think are two things that subtract value from firms.” —Ron Baker

  • Joe Woodard had a great callback to Daniel Susskind on the show today, “The ideal way to operate is to be paid so that you CAN do something, not TO DO something.” 

Segment four

  • Strange New World is the theme for Scaling New Heights next year. I have not personally confirmed with Joe but something tells me he is a fan of the currently running Star Trek show, Strange New Worlds. https://en.wikipedia.org/wiki/Star_Trek:_Strange_New_Worlds 

  • From the AI class Joe Woodard took at Brown University regarding the rate of change: “Not year over year. Not month over month. Not even week over week. It’s day over day exponential multipliers.”

  • These were QUICK thoughts from Joe towards the end of the show today. Here are some things to watch: 1) Self-driving cars. 2) Any area of the professions that is focused on research, development, data analytics…those jobs will evaporate. 3) Doctors are going to find that they are visited less because pre-diagnosis will be handled by AI. 

  • A big THANK YOU to Joe Woodard for joining us today. His ninth appearance may have been his best yet. Scaling New Heights 2026: Strange New World has been announced and you can find more info here: https://www.woodard.com/scaling-new-heights-2026 

Bonus Content is Available As Well

Did you know that each week after our live show, Ron and Ed take to the microphone for a bonus show? Typically, this bonus show is an extension of the live show topic (sometimes even with the same guest) and a few other pieces of news, current events, or things that have caught our attention.

Click the “FANATIC” image to learn more about pricing and member benefits. 

Episode Reprise: Declaring Independence from the Tyranny of Taylorism

Our very first episode aired on July 4, 2014 and was titled, “Declaring Independence from the Tyranny of Taylorism”. In honor of this milestone, Ron and Ed’s hard work, and the fact that this coming Friday is a holiday in the United States, we are running our very first episode again.

What is Taylorism?

On our premiere show, Ed and Ron tackle the ghost and gospel of efficiency, as made popular by Frederick Winslow Taylor, author of The Principles of Scientific Management in 1911.

As always, please check our website for upcoming and previous show notes and recordings, use Twitter to find the show at @AskTSOE or find us on Facebook.

The Soul of Enterprise show hosts, Ron Baker and Ed Kless, are on X (the artist formerly known as Twitter) at @ronaldbaker and @edkless, respectively (and obviously).