Episode #347: Project Management and the Subscription Model

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What happens when Ed does 70% of the talking? Ron makes it through 100% of the show on project management and the subscription model.

Each week for our Patreon members, we share notes from the live show. These notes are a quick hit summary of the live show. Easy to scan. Easy to digest and a great way to follow along when listening to the recorded show. They are our version of CliffsNotes (and we know you remember those).

What follows are those summary notes for all of our listeners. Enjoy!

  • Change Ed’s view: In the subscription model, project management is rendered completely irrelevant.

  • It’s not PROJECT management anymore because that means it is a temporary engagement. What about relationship management?

  • Part of the key challenge is vocabulary. We do not have good vocabulary yet for project management in a subscription environment.

  • Maybe we should rename the project charter the “relationship charter” given that the phrase project is too temporary and the subscription relationship is not?

  • For project management in a subscription business, you can eliminate the change request for changes to an objective. There is no formal change request process needed.

  • We SHOULD go through the change request process if we change any goals.

  • Shout out to our Patreon subscriber, Mark Gandy! Mark hosts the CFO Bookshelf podcast at CFObookshelf.com

  • We should talk about means vs ends in subscription project management. If the ends change, it might just mean that a customer moves to a different tier in your pricing model.

  • Think about the ends using the landscaper model. What is the customer buying? More here,

  • For project management in a subscription business, the triangle of truth and the scope statement are both dead much to Ed’s dismay (and Ron’s elation).

  • The cadence of conversation becomes paramount for project management in a subscription business. You need to set a minimum level of communication when thinking about a cadence.

  • Have you listened to our show about POSITIVE risks? Check out show number 87 - Risk is not a four letter word

  • What is quality in the context of project management? It is not determined by “good” but conformance to a requirement. Who’s requirement? The customer’s requirement.

  • Agile has its place in a subscription business for managing projects and relationships. Ed talked more about the two most popular - SCRUM and Kanban - at a high level during segment 3 of today’s show.

  • “Subscription puts a premium on capacity.” —Ron Baker

  • “We have to stop confusing being busy with being profitable.” —Ron Baker

  • Check out RateThisPodcast.com/TSOE - 15 seconds could change your life.

  • The subscription business model favors value over volume.

  • Next week, we welcome the author of Win Keep Grow — Mark Stiving


Bonus Content is Available As Well

Did you know that each week after our live show, Ron and Ed take to the microphone for a bonus show? Typically, this bonus show is an extension of the live show topic (sometimes even with the same guest) and a few other pieces of news, current events, or things that have caught our attention.

This week was bonus episode 347 - Alzheimers and Cosby. Here are a few links that helped drive the conversation:

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